Frequently Asked Questions

FAQ - Property Management

AWH property management covers rental management (rent collected at the stipulated time, with GST returns and TDS followed up), tenant management for tenant satisfaction and lower vacancy, monitoring including a monthly video inspection, repairs and maintenance, documentation from leasing to handover, and payment of taxes, insurance, CAM and other mandatory dues on the owner’s behalf.

Rent is collected at the stipulated time and deposited straight into the landlord’s account. AWH’s standard lease term sheet fixes rent as payable on or before the 5th date of the subsequent month, by cheque, DD, RTGS or bank transfer, so collection runs against a defined monthly due date rather than an open-ended follow-up.

The property manager chases the tenant each month, then reconciles the tax side of the payment — GST payments and returns, and TDS deductions and credits — so the owner’s filings and credits stay clean. Delayed rent attracts 18% p.a. interest under the agreement, and the refundable security deposit (commonly six to twelve months’ rent on an industrial lease) can be adjusted against arrears.

AWH renews AMCs on the owner’s behalf as a standing part of property management, and maintains the covered equipment directly. Renewals of AMC and insurance are explicit scope items, sitting alongside maintenance of dock levellers, elevators, cranes and rolling shutters.

Critical equipment is held under continuous AMC cover rather than renewed reactively: AWH tracks each contract, coordinates the vendor, and acts as single-point coordinator for repairs, compliances and renewals — backed by the monthly video inspection and emergency support when equipment fails. The owner does not manage vendors or renewal dates; AWH carries the renewal calendar so cover on the dock

Fire NOC renewal is an explicit line in AWH’s property management scope — NOC renewals and renewal of fire licences are carried out on the owner’s behalf. Once a warehouse is occupied, annual compliances and renewals are constantly obtained as required, covering environment, electrical, pollution, fire, safety and water, so the Fire NOC is treated as a rolling obligation rather than a one-time approval obtained at construction.

AWH acts as single-point coordinator for repairs, compliances and renewals, with the monthly video inspection supporting physical checks on the hydrant setup, extinguishers and sprinklers. The owner never has to track an expiry date or approach the fire department directly.

Repairs are attended to as soon as required, with AWH acting as single-point coordinator between tenants and vendors. The team handles regular monthly maintenance and emergency maintenance issues alike, so on a multi-tenant industrial property every tenant deals with AWH and none of them calls the owner.

Speed is treated as a tenant satisfaction lever: prompt repairs protect long tenancies and low vacancy, which is what makes the asset yield. Once a repair is completed the cost is allocated, not disputed — repairs are payable by the party decided in the agreement, borne by tenant or landlord depending on the damage and its reasons, so responsibility was already settled at signing.

Either the tenant or the landlord, depending on the damage and its reasons. Repairs are carried out on the owner’s behalf but are payable by the party decided in the agreement, so responsibility is fixed upfront: AWH’s term sheet carries explicit line items for alteration and repairs by the owner, and for who bears the monthly maintenance and insurance charges.

AWH renews property insurance on the landlord’s behalf — renewals of AMC and insurance are an explicit property management scope item, and insurance sits alongside taxes, dues and CAM among the mandatory payments AWH follows up and settles for the owner.

The steps that matter are tracking the policy expiry, renewing before cover lapses on the industrial property, and paying the premium in time from the owner’s side, so there is no uninsured window. Who ultimately bears the cost is fixed in the lease itself: AWH’s term sheet carries an explicit line for insurance charges payable by the named party, agreed at signing rather than argued at renewal.

Maintenance of dock levellers, elevators, cranes and rolling shutters is an explicit line in AWH’s property management scope, so this mechanical equipment is maintained by AWH directly rather than left to the tenant.

Cover is held together by AMC renewals and AMC tracking, with the monthly video inspection giving a recorded check on condition and emergency support available when equipment fails. The equipment is built to a known standard first — automated shutters linked to fire alarms with emergency exits, EoT cranes, and dock levellers on alternate docks (one dock per 5,000 sq ft) — and then maintained under the agreement, with repair costs allocated to the party decided in the lease.

Security at an AWH industrial property is designed in at the master-planning stage and then held up by property management. The layout provides controlled entry and exit points with security, a dedicated security room, internal access roads and lighting, and external boundary walls with barbed wire fencing.

Under monitoring, common areas are inspected regularly and checked to avoid encroachments and unauthorised use or occupancy, with photographs taken with tenant permission and a monthly video inspection recording the site. Gate and access control is therefore delivered through built infrastructure plus AWH’s inspection regime, with emergency support behind it.

AWH assembles and maintains the complete property file, assisting with documentation for every process from leasing through to handover of possession and updating legal title when needed. The core document set kept for an industrial property is:

  • Sale deed and patta copy
  • Plan approval (CMDA/DTCP) and completion certificate
  • Encumbrance Certificate
  • Property tax card and receipt, water tax card and receipt, EB card and receipt
  • Floor plans (DWG/CAD)
  • Registered rental/lease agreement, with the handover site inspection form as an annexure
  • Owner’s IT PAN and GST registration

Alongside this sit the live compliance records AWH renews — Fire NOC and licences, AMC and insurance renewals, and the annual environment, electrical, pollution, fire, safety and water compliances constantly obtained once the warehouse is occupied. The rent ledger carries its own audit trail through the GST returns and TDS credits followed up each month. Lease registration (mandatory beyond 11 months) makes the tenancy enforceable, and e-stamping is arranged at no extra cost — so the file stands up to lender, buyer or statutory scrutiny.

Shared utility costs are paid on the owner’s behalf and recovered through CAM. AWH ensures government taxes and dues, bills, common area maintenance charges, insurance and other mandatory dues are followed up and settled, so electricity, water and shared services never depend on an absentee owner remembering a due date.

The lease term sheet apportions each utility explicitly: water tax is payable by the owner, water charges by the tenant, any additional EB deposit by the party named, and monthly maintenance is charged on a per sq ft per month basis. Shared park infrastructure — internal roads and lighting, water sources, lines and disposal, STP — is funded through the CAM charges AWH tracks and settles.

These are common area infrastructure that AWH plans, builds and then maintains, with the cost recovered through CAM. At master-planning the park is laid out with green spaces, water sources and lines, mandatory rainwater harvesting, storm water management and disposal, landscaped areas and open spaces planned as OSR, plus internal roads and lighting.

Once the park is operational these areas fall under monitoring — regular inspections, a monthly video inspection, and checks against encroachment and unauthorised use — and under maintenance, with damage addressed in time. The upkeep of landscaping, water harvesting, storm water drainage and green buffer zones is then charged to tenants through CAM as a monthly per sq ft charge.

The property manager applies the escalation clause on the schedule written into the lease and collects rent at the new figure. An escalation clause is simply a periodic rent increase, and industrial leases typically run 3, 5 or 9 years with escalation implemented at 15% every 3 years — the FTZ standard is the same.

AWH’s term sheet captures the escalation percentage and interval explicitly at signing, and registration (compulsory beyond 12 months) makes the clause enforceable, so the increase is agreed rather than re-negotiated later. When the escalation date falls due, rental management continues as normal: AWH follows up so the escalated rent reaches the landlord’s account on or before the 5th, with GST returns and TDS followed up.

The property manager applies the escalation clause on the schedule written into the lease and collects rent at the new figure. An escalation clause is simply a periodic rent increase, and industrial leases typically run 3, 5 or 9 years with escalation implemented at 15% every 3 years — the FTZ standard is the same.

AWH’s term sheet captures the escalation percentage and interval explicitly at signing, and registration (compulsory beyond 12 months) makes the clause enforceable, so the increase is agreed rather than re-negotiated later. When the escalation date falls due, rental management continues as normal: AWH follows up so the escalated rent reaches the landlord’s account on or before the 5th, with GST returns and TDS followed up.

AWH coordinates maintenance access with the tenant rather than working to a fixed statutory notice — inspections and photographs are taken with the tenant’s permission, and repairs are carried out as soon as they are required. The defined notice period in an industrial lease relates to vacation, where six months is typical, and is captured in the term sheet.

Per square foot. AWH prices property and facility management at ₹1–1.5 per sq ft per year, applicable once the industrial property is leased or in operation — not a fixed retainer and not a percentage of rent. The 1% of accrued rent on the lock-in period is a separate leasing and agreement fee, charged at signing.

Fire equipment upkeep sits inside AWH’s maintenance, AMC and compliance-renewal role. The industrial property is built with a mandatory full fire hydrant setup and slots for extinguishers, ceiling sprinklers, a fire alarm and detection system, and automated shutters linked to the fire alarm, all under a Fire NOC.

Once occupied, AWH keeps that infrastructure serviceable and the paperwork current: NOC renewals and renewal of fire licences are explicit scope items, and annual compliances and renewals covering fire and safety are constantly obtained as required. AMC tracking, prompt repairs, the monthly video inspection and emergency support keep hydrants and extinguishers in working order between renewals.

The physical upkeep is identical; what a rented property adds is the tenant, rent and compliance layer.

Once construction and approvals are complete, an owner-occupied factory simply starts operations. The owner maintains the building for its own use, and facility management is confined to repairs, AMC tracking, maintenance of dock levellers, elevators, cranes and rolling shutters, and statutory renewals such as the Fire NOC.

A rented investment property gets AWH’s full property management layer on top: rent collected at the stipulated time and deposited in the landlord’s account (on or before the 5th, with GST returns and TDS followed up), 18% p.a. interest on delayed rent, a six-to-twelve-month deposit adjustable against arrears, tenant management for tenant satisfaction and lower vacancy, monthly video inspection so the owner can see the asset without visiting, escalation implemented at 15% every 3 years, and payment of taxes, CAM, insurance and licence renewals on the owner’s behalf.

That is the point of the service for an investor: the tenant deals with AWH and never calls the owner, so the industrial property yields rent without consuming the owner’s time.

Security infrastructure is provided at the design stage — entry and exit points with security, a dedicated security room, boundary walls with barbed wire fencing, and internal roads and lighting — and is then covered by AWH’s facility management and AMC tracking, with common areas monitored against encroachment and unauthorised use and the site recorded through the monthly video inspection.

Delayed rent carries 18% p.a. interest under AWH’s standard lease term sheet — that is the first lever the property manager applies. Rental management runs the follow-up: AWH chases the tenant so the monthly rent reaches the landlord’s account at the stipulated time, on or before the 5th of the subsequent month.

Where arrears build, the refundable security deposit — commonly six to twelve months’ rent on an industrial lease — is adjusted against the unpaid rent, and the same 18% p.a. applies to delayed refund of that deposit. The lease also fixes a vacation notice period (six months is typical) and Chennai jurisdiction, and registration beyond 11 months is what makes these clauses enforceable.

AWH deals with the departments directly, so the owner does not. NOC renewals and renewal of fire licences are explicit property management scope items, and once a facility is occupied, annual compliances and renewals are constantly obtained as required — environment, electrical, pollution, fire, safety and water.

The liaison capability built during development carries straight into the renewal cycle: TNPCB for the pollution NOC (graded by industry colour category), CMDA/DTCP for planning, the fire department for the Fire NOC, and the electricity board. AWH acts as single-point coordinator for repairs, compliances and renewals across the industrial property.

Compliance is run as continuous per-property tracking rather than a once-a-year audit event. Once a warehouse is occupied, annual compliances and renewals are constantly obtained as required — environment, electrical, pollution, fire, safety and water.

AWH delivers this through its property management scope on every asset: NOC renewals and renewal of fire licences, renewals of AMC and insurance, payment of taxes on the owner’s behalf, and a monthly video inspection of each property. Documentation is maintained for every process and legal title updated when needed. Acting as single-point coordinator for repairs, compliances and renewals, AWH keeps every licence, NOC, AMC, insurance policy and tax obligation current across the portfolio.

AWH’s role is to keep major equipment serviceable across its working life: maintenance of dock levellers, elevators, cranes and rolling shutters, AMC tracking and renewal, insurance renewal, monthly video inspection and emergency support. Repairs are carried out as required and allocated to the party decided in the agreement, so the equipment holds condition and value through the lease term.

The scope grows by a shared-services layer, and on larger spaces a property management team takes facility management over. The additions on conversion to multi-tenant use are the ones a single-tenant building never needed: common area maintenance recovered through CAM charges (levied as a monthly per sq ft charge in the lease), monitoring of common areas against encroachment and unauthorised use or occupancy, park-level infrastructure such as internal roads, lighting, parking, water lines and disposal and storm water, and multiple parallel tenancies — each with its own rent due date, deposit, escalation schedule and compliance trail. Single-point coordination of repairs, compliances and renewals carries over unchanged.

The scope grows by a shared-services layer, and on larger spaces a property management team takes facility management over. The additions on conversion to multi-tenant use are the ones a single-tenant building never needed: common area maintenance recovered through CAM charges (levied as a monthly per sq ft charge in the lease), monitoring of common areas against encroachment and unauthorised use or occupancy, park-level infrastructure such as internal roads, lighting, parking, water lines and disposal and storm water, and multiple parallel tenancies — each with its own rent due date, deposit, escalation schedule and compliance trail. Single-point coordination of repairs, compliances and renewals carries over unchanged.

AWH treats property management as an ongoing engagement rather than a fixed term, committing to lifetime support with property management and agreement renewals. The fee runs at ₹1–1.5 per sq ft per year, applicable once the industrial property is leased or in operation — an annual basis of charge that simply continues for as long as the asset is managed.